Some things are visible….some are not. Like the cost of poor quality, some costs you see…some you do not.
For example, some of the visible costs of POOR quality can be: Excess Overtime, Customer Complaints, Billing Errors, Consultants, Cost of a Quality Assurance Department, and Rework. However, like the fate of the Titanic, the hidden is often much greater than the visible. The HIDDEN costs of poor quality are often seen (or measured) after it’s too late. Here are a few of the hidden costs (Below the waterline): Waste, Grievances, Litigation, high Turnover, low productivity, Staff Frustration, long Cycle Times, Excessive Accounts Receivable, Machine Downtime, Disability pay , Excessive Inventories, missed Schedules, Incorrect Order Entry, Lost Customers, Lack of Teamwork, Little/No cooperation/collaboration between departments.
So the question is “What costs do you see, resulting from poor quality?” or better yet, “What costs do you suspect might be just below the waterline resulting from poor quality?” Do you know? Would you like to know? Would you like to reduce (or eliminate) these costs?
As a certified Total Quality facilitator, the Coaching Authority, can help your organization, get quick results and drive out costs (visible and hidden). Stop re-arranging the chairs on the deck of the Titanic. Don’t delay. Call the Patrick Frazier of the Coaching Authority today!
Leave a comment